
The Conversational Revolution: Are Chatbots Truly Listening?
Chatbots have moved beyond simple customer service tools to become sophisticated digital assistants, transforming the way businesses interact with customers and streamlining internal operations. These intelligent programs, powered by artificial intelligence (AI), are reshaping industries from e-commerce and healthcare to finance and education. This blog post delves into the world of chatbots, exploring their capabilities, applications, and the significant impact they are having on modern business.
What are Chatbots?
Defining Chatbots
At their core, chatbots are computer programs designed to simulate conversation with human users, particularly over the internet. They interpret and process user requests and respond accordingly, often providing information, completing tasks, or routing users ...