Chatbots: Building Bridges Or Walls Between Us?
Chatbots have rapidly evolved from simple automated responses to sophisticated AI-powered assistants, transforming the way businesses interact with customers. This technology is no longer a futuristic concept but a present-day necessity for companies aiming to enhance customer service, streamline operations, and gain a competitive edge. Let's explore the world of chatbots and understand how they can benefit your business.
What are Chatbots?
Defining Chatbots
Chatbots are computer programs designed to simulate conversation with human users, especially over the internet. They use natural language processing (NLP) and artificial intelligence (AI) to understand and respond to user queries in a human-like manner. Chatbots can be deployed on various platforms, including websites, messaging apps,...