
The Chatbot Revolution: Personalized Experiences, Authentic Engagement
Chatbots are no longer a futuristic fantasy; they're a ubiquitous part of our daily lives, quietly revolutionizing how we interact with businesses and access information. From answering customer service queries to streamlining internal workflows, the power of chatbots is undeniable. This comprehensive guide will delve into the world of chatbots, exploring their capabilities, benefits, and future potential.
What are Chatbots and How Do They Work?
Defining Chatbots
A chatbot is a computer program designed to simulate conversation with human users, especially over the Internet. These virtual assistants can understand and respond to natural language, providing information, performing tasks, and offering support.
Types of Chatbots
Chatbots can be broadly classified into two categories:
Rule-Bas...